Clear, consistent, and transparent communication is essential throughout the process. Board members should work with their attorney to determine what information can be shared with owners and what should remain privileged or confidential during active litigation.
Best practices include providing regular written updates to all owners on the status of the claim, holding informational meetings where owners can ask questions (with attorney guidance on what can be discussed), being straightforward about the timeline, potential outcomes, and the limitations of what the board can predict, and documenting all communications for the record. The 65% approval requirement under HB25-1272 makes early and ongoing communication even more important. Boards that keep owners informed and engaged throughout the process are better positioned to maintain the support needed to see the claim through to resolution.